Wires, curtains, or the fringe of rugs may entangle the wheels and brushes of the Nooie Robot Vacuum.
Clear the floor of cords and other obstacles, and tuck under the fringe of rugs before starting the cleaning session. If the Robot Vacuum becomes tangled, pause the cleaning session, gently untangle the wheels and brushes, then restart the Robot Vacuum near the same place where it became stuck to continue the cleaning session.
The Robot Vacuum is stuck beneath furniture.
- If the Robot Vacuum is too tall to move under a piece of furniture, it can become stuck. Elevate your furniture or block off the space beneath those pieces.
- Alternatively, you can set up a virtual barrier in the Nooie Robot app to avoid the low furniture.
- After removing the Robot Vacuum, restart it near the same place where it became stuck to continue the cleaning session.
*If the problem persists, please contact our Care Team at firstname.lastname@example.org for further assistance.