Please make sure your Base Station can read the microSD card.
To create the Debug logs for the Nooie App.
Please contact us so that we can set your Nooie App status as "Debug" to create logs that will help us diagnose the problem. It can take 3-7 businesses days for us to fully diagnose the issue as we need enough data to understand the scope of the problem
You can contact Nooie Support through:
Contact Us: Send your account information to our support team with "Debug" in the title.
Tap on Account in the bottom navigation tab.
Tap on Help
Tap Send Us a Message. Please type "Debug" in the detail box.
After your Nooie App has been updated to "Debug" status, open your Nooie App again. Please take a screenshoot whenever the issue occurs.
After taking a screen shot, close your Nooie App and reopen.
The Nooie App will automatically upload the Debug log to the Nooie tech team to investigate.
Please note, the Debug log only collects network information and device commands, no personal information is collected.
Download the Debug log
Remove the microSD card from the Nooie Cam Doorbell Base Station and re-inset it into your laptop in order to download the debug file: debug > log.txt
Send the screenshoot and the Base Station Debug log to email@example.com with a "Debug" in the title of the email.