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How to solve your 360 Cam's connectivity issue?

If your Nooie camera failed to connect, please check the LED indicator on your camera and reference the following recommended solutions.

There are 4 common situations for why your Nooie camera may not be operating: 

  1. Camera is not connected to the server.
  2. Camera is not connected to the router.
  3. Incorrect WiFi password is being used.
  4. Camera has a malfunction, not operable.

Situation #1

LED color: White (flashing fast and never turns to steady white light)

light-2.gif

Reason: Camera is not connected to the server.

Solution:

  1. Check your router and see if there's any limits or firewall.
  2. Turn off the firewall and connect again.

*If the problem persists, please email to support@nooie.com for further assistance

 

Situation #2

LED color: White (flashing slowly)

light-3.gif

Reason: Camera is not connected to the router.

Solution:

Step 1 - Begin by Reviewing These Requirements.

  1. Camera is connected to 2.4G Wifi; does not require authentication.
  2. WiFi account/password does not contain special characters.
  3. No wall between the camera and router.
  4. Router is connected to less than 10 devices.

Step 2 - Check Your Router Settings

  1. If you have smart Wifi, turn it off and try connecting the camera again.
  2. If your router is dual band (5G & 2.4G), temporarily turn off 5G until the camera is connected.
  3. Encryption & Authentication methods should be set to WPA2-PSK and AES.
  4. Try turning off the wireless MAC address filter.
  5. Make sure the DHCP server is on.

*If the problem persists, please email to support@nooie.com for further assistance. Provide the QR code located at the bottom of your camera, and the Wifi pairing code.

 

Situation #3

LED color: Red and white (flashing)

light-4.gif

Reason: Incorrect WiFi password is being used.

Solution:

  1. Re-eneter your WiFi password and make sure it's correct.
  2. Try using an alternative hotspot such as a smartphone to make sure the problem is related to the hardware and not your WiFi network.

*If the problem persists, please email to support@nooie.com for further assistance.

 

Situation #4

LED color: Red and white (flashing)

Reason: Camera has a malfunction, not operable.

  1. If all situation solutions did not work, the camera may have a malfunction. 
  2. The camera not be operable due to manufacturing issue.

Solution:

Please email support@nooie.com and describe the situation, and we will further assist.