If you see "Camera Unavailable/Offline" in the camera thumbnail for the camera, there is a network issue between the camera and WiFi network (router, mesh, extender), or the power connection is disconnected.
Wired Cameras (Indoor, Baby, Outdoor, 360)
1. Make sure the camera is connected to power.
2. Check the indicator light (if enabled) on the camera. A flashing white light on the camera indicates a network connection/offline issue.
3. Make sure the WiFi network the camera is connected to is working properly. Contact your ISP if needed.
4. To troubleshoot the camera location, plug in the camera next to the WiFi network. Wait a few minutes. If the indicator light on the camera turns solid, there is no issue with the camera. The camera will need to be moved closer to the WiFi network to work properly.
Battery Cameras (Doorbell, Cam Pro)
1. Make sure the battery is fully charged.
2. Check the indicator light on the base station. A flashing orange light on the "Base Station" indicates a network/offline issue.
3. Make sure the WiFi network the Base Station is connected to is working properly. Contact your ISP if needed.
4. To troubleshoot the Base Station location, plug in the Base Station next to the WiFi network. Wait a few minutes. If the indicator light on the Base Station turns off, there is no issue with the Base Station. The Base Station will need to be moved closer to the WiFi network to work properly.