If your Nooie camera failed to connect, please check the LED indicator on your camera and reference the following recommended solutions.
There are 4 common situations for why your Nooie camera may not be operating:
- Camera is not connected to the server.
- Camera is not connected to the router.
- Incorrect WiFi password is being used.
- Camera has a malfunction, not operable.
Situation #1
LED color: White (flashing fast and never turns to steady white light)
Reason: Camera is not connected to the server.
Solution:
- Check your router and see if there's any limits or firewall.
- Turn off the firewall and connect again.
*If the problem persists, please email to support@nooie.com for further assistance
Situation #2
LED color: White (flashing slowly)
Reason: Camera is not connected to the router.
Solution:
Step 1 - Begin by Reviewing These Requirements.
- Camera is connected to 2.4G Wifi; does not require authentication.
- WiFi account/password does not contain special characters.
- No wall between the camera and router.
- Router is connected to less than 10 devices.
Step 2 - Check Your Router Settings
- If you have smart Wifi, turn it off and try connecting the camera again.
- If your router is dual band (5G & 2.4G), temporarily turn off 5G until the camera is connected.
- Encryption & Authentication methods should be set to WPA2-PSK and AES.
- Try turning off the wireless MAC address filter.
- Make sure the DHCP server is on.
*If the problem persists, please email to support@nooie.com for further assistance. Provide the QR code located at the bottom of your camera, and the Wifi pairing code.
Situation #3
LED color: Red and white (flashing)
Reason: Incorrect WiFi password is being used.
Solution:
- Re-eneter your WiFi password and make sure it's correct.
- Try using an alternative hotspot such as a smartphone to make sure the problem is related to the hardware and not your WiFi network.
*If the problem persists, please email to support@nooie.com for further assistance.
Situation #4
LED color: Red and white (flashing)
Reason: Camera has a malfunction, not operable.
- If all situation solutions did not work, the camera may have a malfunction.
- The camera not be operable due to manufacturing issue.
Solution:
Please email support@nooie.com and describe the situation, and we will further assist.